Freie und Hansestadt Hamburg

Our Services Hamburg Welcome Center

Hamburg is one of the most dynamic cities in the European Union, acting as a magnet for many international companies, institutions and executives from all corners of the world. Every year, around 80,000 people decide to set up home in Hamburg. And this trend is growing.

Hamburg Welcome Portal English – About us

Newcomers service

We are delighted to welcome anyone who wants to contribute to this city’s growth with their qualifications and their dedication – and it is our job to help new citizens feel at home. Part of this includes helping you settle in by providing you with a comprehensive and free information and advice service. If you need greater in-depth advice or solutions to particular problems, we will refer you to the relevant contact partners. Just ask us!

Das Team des Hamburg Welcome Center

We are here to help you!

Please book an appointment in advance!

In case we are not available by phone, please contact us by e-mail and state your last name, given name, date of birth and nationality. We make every effort to answer within 72 hours or to call you back, if you also specify your phone number.

Hamburg Welcome Center

Adolphsplatz 1, 20457 Hamburg
+49 40 42854-5001
+49 40 42790-1662
Opening Hours
Mondays 8 am – 5 pm, Tuesdays 8 am – 12 pm, Wednesdays 8 am – 12 pm,
Thursdays 8 am – 6 pm, Fridays 7 am – 12 pm

For picking up your electronic residence permit you can come without previous appointment at the following times:
Mondays and Thurdays 8–11:30 am and 1–4:30 pm
Tuesdays, Wednesdays and Fridays 8–11:30 am

Our service offers

We are here to help new citizens with any questions or issues they wish to raise, whether they are from abroad or from elsewhere in Germany. You can contact or visit us to obtain initial information about living and working in Hamburg, e.g. brochures and personal advice about topics like accomodation and employment, family and childcare, schooling and studying or culture and leisure opportunities.
We also offer consultation for companies and their staff who consider relocating to Hamburg.

Accommodation service

Whether wholly urban or close to nature – between the Walddörfer (which means forested villages) to the north and the Harburg mountains to the south, there are 104 city districts, all with very individual

We can provide you with information on the different types of accommodation available and other important aspects of the housing market in Hamburg, as well as give helpful tips when it comes to looking for an apartment.

Local administration service for foreign qualified executives and students

In addition to providing general information for new citizens, the HWC also provides a service where by foreign executives, experts, scientists, self-employed individuals, students and their families can directly manage the legal aspects of the registration and immigration, processes. When issuing you with an appointment, we will also tell you what documentation you should bring with you e.g. for:

  • Domicile registration
  • Application for good-conduct certificates.
  • Residence and permanent settlement permits
  • Visa extensions for those travelling on business
  • Acceptance of declarations of commitment

The services of Hamburg Welcome Center are offered in addition to the services of Hamburg’s Disctrict Offices. You can therefore alternatively visit your local District Office or Customer Centre for these services, of course.

You can look up the adresses and opening hours of Hamburg’s Customer Centres at the Behördenfinder (Administrative Services Locator) (see right) or in the download file „District Office Customer Centres – Addresses and Opening Hours” (see below).

Tax cards haven’t been issued any longer since 2011. If there are any questions concerning the tax class etc. please contact your local tax office.